Privacy Policy

Last Updated: 06/01/2026

The Latte Laundrette ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our premises at 20 High Street, Rushden NN10 0PW.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Address for pickup and delivery services
• Payment information for transactions
• Service preferences and special instructions
• CCTV footage for security purposes (premises only)

1.2 Website Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use your personal information to:

• Provide laundry and café services
• Process payments and manage accounts
• Arrange pickup and delivery services
• Communicate about your orders and services
• Improve our services and customer experience
• Ensure security and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract Performance: To provide agreed services
• Legitimate Interests: To operate our business efficiently and securely
• Legal Obligation: To comply with accounting and tax requirements
• Consent: For marketing communications (where applicable)

4. Data Sharing

We do not sell your personal data. We may share information with:

• Payment processors for transaction processing
• Third-party delivery services (where used)
• Legal authorities when required by law
• Professional advisers (accountants, solicitors) bound by confidentiality

5. Data Retention

We retain personal data only as long as necessary for the purposes collected:

• Customer records: 7 years (for accounting purposes)
• CCTV footage: 30 days (unless required for investigations)
• Website analytics: 26 months
• Marketing data: Until you unsubscribe or object

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data (in certain circumstances)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with the ICO

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including secure payment processing, restricted access to personal data, and regular security reviews.

8. Contact Information

For privacy-related questions or to exercise your rights, contact us:

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.

10. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately. Visitico.org.ukfor more information.