Accessibility Statement

Last Updated: 06/01/2026

The Latte Laundrette is committed to ensuring our website and physical premises are accessible to all users, including those with disabilities. We strive to provide equal access to information and functionality for everyone.

1. Our Commitment

We are committed to providing an inclusive experience for all customers, both online and in our physical location at 20 High Street, Rushden. We continuously work to improve accessibility and remove barriers to access.

2. Website Accessibility

2.1 Standards We Follow

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with disabilities.

2.2 Accessibility Features

• Clear navigation and page structure
• Descriptive headings and labels
• Alternative text for images
• Sufficient colour contrast ratios
• Keyboard navigation support
• Screen reader compatibility
• Scalable text (up to 200% zoom)
• Focus indicators for interactive elements

2.3 Browser and Assistive Technology Support

Our website is designed to work with:

• Current versions of major browsers (Chrome, Firefox, Safari, Edge)
• Screen readers (NVDA, JAWS, VoiceOver)
• Voice recognition software
• Keyboard-only navigation
• Mobile accessibility features

3. Physical Accessibility

3.1 Premises Access

• Level access through main entrance (no steps)
• Wide doorways suitable for wheelchairs
• Accessible parking spaces nearby on High Street
• Clear pathways throughout the premises
• Accessible toilet facilities available
• Good lighting throughout the space

3.2 Service Accessibility

• Accessible height washing machines and dryers available
• Staff assistance available for loading/unloading
• Large print service information available on request
• Alternative communication methods (writing, pointing)
• Seating area suitable for all mobility levels
• Free pickup and delivery service for those with mobility difficulties

4. Known Limitations

While we strive for full accessibility, we acknowledge some current limitations:

• Some third-party embedded content (maps) may not be fully accessible
• Certain PDF documents may not be optimally formatted for screen readers
• Some legacy content may not meet current accessibility standards

5. Ongoing Improvements

We are continuously working to improve accessibility by:

• Regular accessibility audits and testing
• Staff training on disability awareness and assistance
• Updating content and features based on user feedback
• Monitoring new accessibility technologies and standards
• Consulting with accessibility experts and user groups

6. Alternative Formats

If you need information from our website in an alternative format, we can provide:

• Large print versions
• Audio descriptions
• Information in plain English
• Information via telephone
• Email summaries of key information

7. Feedback and Support

Your feedback helps us improve accessibility. If you:

• Encounter accessibility barriers on our website or premises
• Need assistance with our services
• Require information in an alternative format
• Have suggestions for improvements

Please contact us using the details below. We aim to respond to accessibility inquiries within 5 working days.

8. Contact Information

9. Enforcement and Complaints

If you are not satisfied with our response to an accessibility issue, you may contact:

• Equality and Human Rights Commission: equalityhumanrights.com
• Local Authority Disability Rights Office
• Citizens Advice Bureau

10. Technical Specifications

Our website accessibility relies on the following technologies:

• HTML5 semantic markup
• CSS3 for styling and layout
• JavaScript for interactive features
• ARIA (Accessible Rich Internet Applications) attributes
• Progressive enhancement principles

11. Review and Updates

This accessibility statement is reviewed and updated regularly. We assess our website's accessibility at least annually and update this statement to reflect any changes or improvements made.